q777 Privacy Policy

1 Controller Information

This Privacy Policy applies to all personal data processed by q777 in connection with the operation of the q777 online casino and sports betting platform, accessible at q777.buzz (the "Platform"). q777 is the data controller responsible for the personal data of players and visitors to the Platform.

All data protection enquiries, subject access requests, and privacy-related complaints should be directed to q777's support team via live chat on the Platform or by email to the address shown above.

2 Scope of This Policy

This Privacy Policy applies to:

• All registered account holders on the q777 platform, including players located in Pakistan accessing the platform via mobile device, tablet, or desktop computer.
• Visitors to the q777.buzz website who have not yet registered an account.
• Former account holders whose data q777 is required to retain for legal or regulatory compliance purposes following account closure.

This Policy does not apply to third-party websites, payment processors, or external services that may be accessed through or in connection with the q777 platform. Those third parties operate their own privacy policies, which q777 does not control.

3 Personal Data We Collect

q777 collects the following categories of personal data from players and visitors:

4 How We Collect Your Data

q777 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and server logs when you visit or use the q777 platform. This includes IP address, device identifiers, and session data.
• From third parties — including payment processors (such as JazzCash, EasyPaisa, HBL, and Meezan Bank) who confirm transaction details; identity verification services who verify your CNIC; and fraud prevention services who flag suspicious activity patterns.

5 Purposes & Legal Basis for Processing

q777 processes your personal data for the following specific purposes, each supported by a distinct legal basis:

Processing your identity data, contact data, and financial data is necessary to create and operate your q777 account, verify your eligibility to use the platform, process deposits and withdrawals in PKR, and provide access to casino games and sports betting markets. Without this processing, q777 cannot provide its services to you.

q777 is required under applicable anti-money laundering and responsible gaming obligations to verify the identity and age of all players before processing withdrawals. CNIC verification data is processed to comply with these obligations and to protect the platform from fraudulent activity that could harm other players and the integrity of the platform.

Communications data, including support chat transcripts and email correspondence, is retained to resolve disputes, improve service quality, and maintain a record of complaints and their outcomes. q777 has a legitimate interest in maintaining accurate records of all player-support interactions.

q777 processes game history, session data, and financial data to monitor for indicators of problem gambling and to enforce responsible gaming tools such as deposit limits, session time reminders, and self-exclusion. This processing is required to meet q777's obligations under its operational responsible gaming framework.

Usage data and anonymised game data are used to understand how players interact with the q777 platform, to identify technical issues, and to prioritise improvements. This processing is conducted in q777's legitimate interest of maintaining and improving the platform for all users.

Where you have given your explicit consent, q777 may use your contact data (email address and/or mobile number) to send promotional offers, bonus notifications, and platform updates. Consent can be withdrawn at any time by contacting q777 support or updating your account preferences.

6 Data Sharing & Disclosure

q777 does not sell, rent, or trade your personal data to any third party. Data is disclosed only in the following limited circumstances:

• Payment Processors: Financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and cryptocurrency processing partners solely for the purpose of processing your deposit and withdrawal transactions. Each payment processor operates under its own privacy policy.
• Identity Verification Services: Your CNIC details and verification documents may be shared with third-party KYC service providers for the purpose of verifying your identity and age.
• Fraud Prevention Providers: Technical data including IP addresses and device identifiers may be shared with fraud detection services to identify and prevent fraudulent account activity.
• Regulatory Authorities: q777 is legally required to disclose certain player data to regulatory and law enforcement authorities upon receipt of a lawful request. q777 will notify affected players where legally permitted to do so.
• Game Providers: Certain technical session data is shared with licensed game providers (such as Evolution Gaming and Pragmatic Play) to facilitate live game connectivity. No additional personal data beyond what is operationally necessary is shared.
• Professional Advisers: Legal counsel, auditors, and compliance consultants may access player data on a strictly confidential basis where required for legal or audit purposes.

7 International Data Transfers

The q777 platform serves Pakistani players and processes data in connection with internationally based service providers. Your personal data may be transferred to and processed in countries outside Pakistan, including countries where data protection laws may differ from those applicable in Pakistan.

Where data is transferred internationally, q777 ensures that appropriate safeguards are in place, including: contractual data protection clauses with receiving parties; selection of service providers operating under recognised data protection frameworks; and encryption of data in transit and at rest to protect against unauthorised access regardless of the jurisdiction in which data is processed.

8 Data Retention

q777 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods required by applicable law and operational necessity:

• Account and identity data: Retained for the duration of your active q777 account, plus a minimum of 5 years following the date of account closure.
• Financial transaction records: Retained for a minimum of 7 years following the date of the transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for the duration of the account relationship plus 5 years.
• Support and communications records: Retained for 3 years from the date of the last interaction.
• Game history logs: Retained for 7 years for dispute resolution and regulatory audit purposes.
• Marketing consent records: Retained for the duration of the consent plus 3 years following its withdrawal.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which cannot be used to identify any individual) may be retained indefinitely for statistical and analytical purposes.

9 Security Measures

q777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS encryption for all data transmitted between your device and q777's servers.
• Encryption of stored sensitive data, including payment details and identity documents, using AES-256 encryption.
• Passwords stored exclusively as salted cryptographic hashes — q777 staff cannot view or retrieve your password in plain text.
• Multi-factor authentication available for all player accounts to prevent unauthorised access.
• Automated real-time alerts sent to your registered Pakistani mobile number upon login from a new device or unusual location.
• Automatic session timeout after periods of inactivity to protect accounts on shared devices.
• Regular security audits and penetration testing of the q777 infrastructure.
• Access controls ensuring that q777 staff members can only access player data to the extent required by their specific role.

10 Cookies & Tracking Technologies

The q777 platform uses cookies and similar tracking technologies to enhance your experience and to collect usage data. The following categories of cookies are used:

These cookies are essential for the q777 platform to function. They maintain your login session, preserve your game state, and enable core platform features. These cookies cannot be disabled without preventing you from using the platform.

These cookies remember your preferences on the q777 platform — such as your preferred language, display settings, and responsible gaming limits you have set. Disabling these cookies may reduce the quality of your platform experience.

q777 uses anonymised analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is used to improve the q777 experience for all Pakistani players. Analytics data does not identify individual users.

You can control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent you from logging in to your q777 account.

11 Marketing Communications

With your prior consent, q777 may send you promotional communications including bonus offers, free spin notifications, PSL and cricket betting promotions, new game announcements, and other platform updates. These communications may be sent via SMS to your Pakistani mobile number and/or by email.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your q777 account settings.
• Clicking the unsubscribe link included in any marketing email from q777.
• Contacting q777 support via live chat or by emailing [email protected] (plain text — not a link).

Withdrawal of marketing consent does not affect q777's right to send you transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and account management messages — which are sent as part of the platform's contractual service obligations and cannot be opted out of while your account is active.

12 Minors' Privacy

The q777 platform is strictly for persons aged 21 and above. q777 does not knowingly collect personal data from individuals under the age of 21. Registration and use of the q777 platform by persons under 21 is prohibited under q777's Terms and Conditions and its responsible gaming policy.

If q777 becomes aware that personal data has been collected from a person under the age of 21, that data will be immediately deleted, the associated account will be closed, and any funds deposited by the underage user will be returned minus any amounts lost through gameplay (as permitted under q777's terms for underage accounts).

If you are a parent or guardian and believe that your child has registered on q777, please contact q777 support immediately so that the account can be reviewed and closed.

13 Your Data Rights

As a user of the q777 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact q777 support via live chat or by email. q777 will respond to all verified requests within 30 days.

You have the right to request a copy of the personal data that q777 holds about you. This is commonly known as a Subject Access Request. q777 will provide this information in a structured, readable format and free of charge.

If any personal data q777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For registered players, basic information such as email address and mobile number can be updated directly in account settings; identity documents and CNIC data must be updated through a formal verification request.

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to q777's legal obligation to retain certain data (such as transaction records) for the minimum periods specified in Section 8.

You have the right to object to q777 processing your personal data on the basis of legitimate interest. q777 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is required for legal claims.

Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

14 Third-Party Links

The q777 platform may contain references to third-party services — primarily game software providers and payment processors — whose privacy practices are outside q777's control. q777 is not responsible for the privacy practices, content, or security of any third-party service accessed in connection with the q777 platform.

q777 encourages players to read the privacy policies of any third-party services they interact with, particularly payment processors such as JazzCash and EasyPaisa whose own privacy policies govern how they handle the financial data shared with them during q777 transactions.

15 Changes to This Privacy Policy

q777 reserves the right to update or amend this Privacy Policy at any time. Material changes — such as changes to the categories of data collected, new purposes for processing, or changes to data sharing practices — will be notified to registered players by email or in-platform notification at least 7 days before the changes take effect.

Non-material changes, such as corrections to typos, clarifications, or improvements to readability that do not alter the substance of the Policy, may be made without advance notice. The "Last Updated" date at the top of this Policy will always reflect when the most recent change was made.

Your continued use of the q777 platform following notification of any material change to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you must close your account before the effective date of the change.

16 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how q777 has handled your personal data, please contact the q777 support team using the following details:

q777 will acknowledge all privacy complaints within 5 business days and will aim to resolve all complaints within 28 days of receipt. Where a complaint cannot be resolved through q777's internal process, you have the right to escalate the matter to the relevant data protection authority or the designated complaints body associated with q777's operational jurisdiction.

For responsible gaming concerns — including requests to self-exclude, apply deposit limits, or access problem gambling resources — please refer to the q777 Responsible Gaming page or contact support directly.